Return Policy At Globalmall Africa, we strive to provide our customers with the utmost satisfaction. We understand that sometimes it becomes necessary to return or exchange a product, and we are dedicated to making this process as simple and transparent as possible. Therefore, we have established the following return policy: 1. Eligibility: - We accept returns and exchanges within 14 days from the date of purchase. Any requests made after this period may not be considered. - The product must be unused, in its original packaging, and in a resalable condition. - Some products, such as personal care items, intimate apparel, perishables, and customized items, are non-returnable for hygiene and safety reasons. 2. Return Process: - To initiate a return or exchange, customers must contact our customer service team via email or phone within the designated timeframe. - We will provide a return authorization number (RA number) which should be clearly written on the return package. - The shipping cost for the return will be borne by the customer, unless the product was received in a defective or damaged condition. 3. Refund and Exchange: - Once the returned product is received and inspected, we will process either a refund or an exchange according to the customer's preference. - Refunds will be issued via the original payment method within 5-7 business days. - In the case of an exchange, customers are responsible for any price difference and additional shipping charges, if applicable. 4. Exceptions: - Globalmall Africa reserves the right to refuse returns or exchanges if the product does not meet the eligibility criteria mentioned above. - We do not offer refunds or exchanges for products damaged due to misuse, improper handling, or wear and tear. We value your trust and strive to provide a hassle-free shopping experience. If you have any further questions or concerns about our return policy, please contact our customer service team for assistance.
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